1. Introduction

Fast Links Courier ("FLC", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our courier, delivery, logistics, tracking, and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when requesting or using our services, including:

• Customer name and contact information
• Phone number and email address
• Pickup and delivery addresses
• Recipient information
• Shipment and parcel details
• Cash on Delivery (COD) information
• Payment and transaction information
• Tracking and shipment reference numbers
• Business and account information
• Any information you voluntarily provide through our website or customer support

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website usage information
• Date and time of website visits

This information helps us maintain website security, improve performance, and understand how visitors use our website.

4. How We Use Your Information

Fast Links Courier may use collected information for the following purposes:

• Processing and delivering shipments
• Managing pickup and delivery requests
• Providing shipment tracking services
• Processing Cash on Delivery transactions
• Managing customer accounts and business relationships
• Communicating shipment updates and service notifications
• Responding to customer inquiries and support requests
• Improving our courier and logistics services
• Preventing fraud, misuse, and unauthorized activity
• Meeting applicable legal and regulatory requirements

5. Shipment and Recipient Information

To provide courier and delivery services, we may need to process information relating to both senders and recipients. This information is used only as reasonably necessary to collect, process, transport, track, and deliver shipments.

Customers are responsible for ensuring that information provided to Fast Links Courier is accurate and that they have the appropriate authority to provide recipient information.

6. Cash on Delivery Information

For COD shipments, we may collect and process transaction details required to collect payment from the recipient, reconcile shipment amounts, and settle funds with the relevant customer or merchant.

Financial information is handled only to the extent necessary for providing the requested service and maintaining appropriate business records.

7. Sharing of Information

We do not sell or rent personal information to third parties. We may share information when reasonably necessary to provide our services, including with:

• Delivery personnel and operational teams
• Authorized service providers
• Technology and hosting providers
• Payment or financial service providers
• Business partners involved in fulfilling shipments
• Government authorities or regulators where legally required

Third parties receiving information are expected to use it only for legitimate business or legal purposes.

8. Data Security

Fast Links Courier takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal and shipment information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website usage, and enhance the user experience.

You may configure your browser to refuse or restrict cookies. Disabling certain cookies may affect some website functionality.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Fast Links Courier is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our services are intended for businesses, customers, and general consumers and are not specifically directed toward children. We do not knowingly collect personal information from children for independent marketing purposes.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

Requests can be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

14. Changes to This Privacy Policy

Fast Links Courier may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us